True Friends Moving Company

Worst moving company ever! Do not go with them unless you want disrespectful, arrogant, lazy movers in your house. I had 2 movers both complained the whole time because they had to work on a Saturday. I now have 2 broken tvs, a chunk taken out of my dining room table, a broken sound bar, and a missing power cord to my grandma’s medical recliner (who has dementia). Made a claim an Shemica the “claims manager” wants to “read” me my contract that I signed but didn’t get to read since my movers were too “busy” to let me read the contract and 98% of it isn’t what I was told nor asked for. I paid for 2 boxes for my tv’s to go in and instead I got a moving blanket and some cardboard taped to the front of it. Save your money and go get a U-Haul and hire someone from their list of movers. Noting I had to do that the following day since the movers I initially hired only moved a quarter of my belongings because they were too stretched for time.

Move size: 4 Bedroom Home Service cost: $3500

My guys were absolutely amazing! They unloaded everything: I didn't lift a finger, and they did it in a third of the time of the two guys I had to overpay to load it! (In Nashville) I do a lot of work with Cone and I know they're moving some people here to this complex. I will recommend you guys, totally! I can't say enough about the two guys that helped me they were fantastic. My truck/driver is my company's professional logistics man and he said those are the two best he's seen.

Move size: 2 Bedroom Home Service cost: $1200

The owner quoted me for a LOCAL move from a one bedroom apartment to a storage building to be just over $700 for 3 hours and told me they would charge hourly rate for additional time but it would be prorated by 15 min increments after the 2 hour minimum. I thought great because I trusted the owners ability to estimate time it takes for his employees to move things and figured I was looking at 4-5 hours tops. What actually happened was they came a day later than scheduled (giving me $100 off for the inconvenience which was really just my deposit to hold my spot that was supposed to apply to the move anyway). It took them 6 HOURS for a one bedroom apartment. The movers took their sweet time because they knew the clock was running. DO NOT use them. My total bill was $1695 almost a grand more than the OWNER quoted me. They also don’t answer phone calls if you have a problem and don’t work with customers with problems. Very unprofessional, slow and unwilling to work with you. Photos included to show I was packed and ready for move. Ridiculous that it too 6 hours.

Move size: 1 Bedroom Home Service cost: $1700

Our experience with True Friends Moving was so disappointing to the point of frustration. 5 weeks after our move, we still remain unreconciled. True Friends came highly recommended by two trusted colleagues who used their services within the past 6-8 months. Unfortunately, due to our experience, we cannot recommend their services to anyone.

We talked with our Relocation Specialist, on 5 different occasions about our moving needs. Primarily, how important it was for us to be OFF PROPERTY by a certain time. Given this information, we were advised to have 3 movers come the day before to pack up the kitchen and prep the house for the next day’s move. Further, on the day of the move, it was suggested that we have 3 movers and 1 truck make two runs to complete the job. What actually happened was just the opposite.

The packing crew did not do an adequate job packing the kitchen. Besides spotting the haphazard manner in which they packed (evident by sugar pouring out of the bottom of a closed box) our dishes were not wrapped sufficiently. This contributed to the unbelievable amount of dishes and décor that was broken.

The packing crew packed the kitchen boxes too heavily (this was a direct comment from the moving crew).

The packing crew was to prep the house for the moving crew. Their task was incomplete, mainly due to running out of materials like shrink-wrap and blankets. At the recommendation of Relocation Specialist, the packing crew would also tear down the beds. However, this became problematic for the moving crew because they had a difficult time matching the hardware to the correct bed. As a result, I found the matching hardware and set up 3 beds, as well as assisted with the fourth.

On moving day, the foreman contacted Relocation Specialist to convey that the job was too big for 3 crewmembers and a truck. I received a phone call saying that they could not guarantee that the move could happen in one day. They were reminded, once again, that we needed to be off the property. Their recommendation was to send another truck and an additional 2 movers to get the job done. This, of course, would be at an additional cost.

The moving crew as professional, but VERY frustrated with the lack of information provided for them. Many of our belongings were damaged. Even after the second truck and 2 additional crewmembers arrived, my family assisted the crew by: 1) moving some of our own furniture out of the house, 2) due to the time constraints, moving our belongings off the premises and across the street to the neighbor’s yard. If we were not off the property, it would have forfeited the closing funds for both homes, 3) shrink-wrapping some of our own furniture and then removing it, 4) helping move our items into our new home.

This whole matter could have been less severe if: 1) someone from True Friends would have come out to see access the job, 2) the Relocation Specialists would have shared with the moving crew that we needed to be off premises by a certain time, and 3) the packing crew would have communicated with the True Friends office about our home and its contents to be moved, and 4) the packers and the movers were the same people.

At this juncture, we are still awaiting a settlement from the Claims Department. Better yet, it took a series of phone calls, voicemails, and 3 entire days to get a claim form. Unbelievable! Additionally, we submitted our claim, with all the documentation, pictures, signed contractual agreements, and supportive evidence, to the Claims Office on 3/29/19. We have had to personally call and call again to get an answer similar to, "We should hear something soon." The 7-10 day settlement review period is 4 days shy of an entire MONTH.

Having relocated/moved from three different states, with 3 kids and dogs, this is, by far, the worst moving experience we have had. The distance between the two houses? 7.63 miles.

Move size: 4+ Bedroom Home Service cost: $3500

I used this company in May 2019. The moving company personnel were friendly but perhaps too friendly. They did too much talking which resulted in more time for completing the move. They got side tracked often, including looking at a bird that lost its wings for over 15 minutes knowing that there was nothing that they could do. Hardwood floors were scratched in both homes, the one that we moved to and the one that we moved from. I tried to call and email the company but no response. I would never recommend this company to anyone. Be Leary and do not use them.

Move size: 4+ Bedroom Home Service cost: $1400

True friends moving is truly not your friend. DO NOT use this company. They are scam artist and will bait and switch you low balling the estimate to get your business and then take almost twice as long and hit you up with hundreds of dollars worth of charges. I was quoted $1295 to move from a 3 bedroom 2.5 bath 1 car garage (the 3rd bedroom only had a desk and chest as it was my office).... only 2 people in my townhome barely 1500 sq ft They quoted 7 hours of work $1295 but took 11 hours And charged me almost $1900 from Bellevue to Brentwood. A damn rip off. When I called to complained the owner [NAME EDIT] said if you want us to stop working we can leave the stuff there if not we will keep charging you by the hour. He got you and knows you have no choice your stuff is in their truck so you are screwed! For being the owner he was a total JERk and couldn't careless. He was rude, interrupted me and unapologetic. I question how is that he can charge $600 more than quoted and he just kept saying how the quote can change... give me a break that’s bull a $600 increase is highway robbery. They charged my credit card on file and then changed the quote they gave online so there was no evidence of the original quote. And not only did they rob me and my daughter during the holidays of $600 but also broke my dining room table and refused to replace it only willing to fix it which doesn’t look the same. It cracked right in the middle because they didn’t remove the legs and take it apart. Instead they just loaded upright in one piece and placed boxes on top of it. The table cracked in the middle under weight and bent like a “M” you could hear the cracking of the wood as they tried to unload the boxes. They were negligent but are cheap and don’t care to do right by their customers. What a horrible experience a table that was practically new and only used about a dozen times. Oh and did I mentioned they were over 2 hours late the day of the move to begin with. [NAME EDIT] had said to leave the clothes in the dresser and that the guys would take down the tv’s and pack them up but when they arrived they said that was untrue and I had to pack things up which kept me from watching them load stuff the entire time. A couple of small items were also damaged in one of the boxes that was on top of the table when it broke and [NAME EDIT] would not reimburse me for them said they are not responsible for things they do not pack but if it would have been loaded correctly then they wouldn’t have broken since the items were all wrapped in bubble wrap and foam and the box said FRAGILE! I just wanted the nightmare to be over and not to continued to be billed. A friend came over and between the two of us and my daughter we began unloading the truck too and even had them leave clothes and boxes of shoes etc in the garage just so they could leave and all my stuff be off their truck if not who knows how many more hours they would have charged me for. We were doing their job!!! Don’t Trust this company with your personal items. Do not hire them to do your move unless you want them to rob you blind, break your stuff and treat you like crap! I will tell all my co- workers, friends, family, neighbors and post on every social media site my horrible experience so others are aware of the poor practices of True Friends Moving and how the owner [NAME EDIT] lacks integrity and doesn’t care about his customers. Karma is a you know what [NAME EDIT] and your lying and cheating your customers will catch up with you. True friends should go out of business!

Move size: 3 Bedroom Home Service cost: $1900

Extremely poorly run company. Paid over $7,000 for a pack and move service. They over charged me for the packing service and would never refund the difference. They would not return my phone calls. After the move I informed them of multiple damages and they again refused to take any responsibility. After reporting them to the Better Business Bureau, they lied and told the BBB that they had already resolved it with me. Completely false. Then I filed complaint with my credit card company to dispute the overcharges and reimburse for the damages, but True Friends again responded to the credit card company inquiry and stated they had already refunded me, which again was a direct lie. True Friends is the most unethical company I’ve ever done business with and will absolutely never use them, nor recommend them to anyone. Horrible management that could not give two cents about a customer.

Move size: 3 Bedroom Home Service cost: $7000